Target CEO Blindsided By Cost Of Conservative Boycott Over Transgender Bathrooms
Guest post by Aleister at American Lookout:
Millions of Conservatives stopped giving their business to Target based on the company’s progressive policy on transgender bathrooms and it’s costing them big time.
The company’s CEO recently realized how bad the damage is.
The Business Insider reports via Yahoo News:
The Target boycott cost more than anyone expected — and the CEO was blindsided
Target triggered a nationwide boycott last year with a single blog post — and it turns out the message was as big of a shock to the company’s CEO as it was to some shoppers.
The blog post, published in April 2016, publicized a policy that said transgender customers were welcome to use the bathroom or fitting room that matched their gender identity.
“Everyone deserves to feel like they belong,” the post said. “And you’ll always be accepted, respected and welcomed at Target.”
Target CEO Brian Cornell never approved the post and found out about it only after it was published, according to The Wall Street Journal.
He later told colleagues that he wouldn’t have approved the decision to “flaunt” the policy and that the backlash was “self-inflicted,” The Journal reported.
The boycott cost the company millions in lost sales and added expenses. Shopper traffic and same-store sales started sliding for the first time in years after the blog post, and the company was forced to spend $20 million installing single-occupancy bathrooms in all its stores to give critics of the policy more privacy.
Critics of the policy said it opened the door for sexual predators to victimize women and children inside the retailer’s bathrooms, and more than 1.4 million people signed a pledge to stop shopping at Target unless it reversed the policy.
This is what happens when you ignore a significant portion of your customers.
They vote with their feet and their wallets.